Map ticket intents
Map the constraint, inputs and decision rights.
187N · Gated service agents
Routine questions move faster while exceptions, risk and judgment remain human-controlled.
The problem
Let the inbox scale without doubling the support team.
What the system does
01WhatsApp support & flows via MegaSend.io
02Ticket classification and priority
03WISMO and order-status handling
04FAQ and product answers
05Returns and refund preparation
06Subscription pause/save flows
07Suggested replies and approve-with-edit
08Escalation and autonomy levels
09Mission Control reporting
Working artifact
Process
Map the constraint, inputs and decision rights.
Configure around real policies, systems and approved assets.
Run with visible approvals, escalation and an accountable owner.
Review activity in Mission Control and improve the next cycle.
Connection
Activity, approvals, exceptions and performance context feed the same operating surface.
Governed AI · built to run in production, not to demo
Shopify, Klaviyo, Meta, Google Ads, TikTok, Gorgias, Recharge, HubSpot, finance — connected and searchable. We build it in your house. You keep the keys.
Containerized, firewall, exec allowlists, audit trails, vetted skills. Human approval stays explicit for financial, legal and reputational calls.
Official partner · MegaSend.io
Order questions, size swaps and cart nudges answered on WhatsApp in seconds — built on our partner MegaSend.io’s Business API, wired into your Shopify and support stack. Exceptions still route to you.
Same governance as every agent: approvals, audit trails, kill switches.
Pricing & scope
Scoped on the audit call. No fixed automation percentage is claimed.
Available in: Core, Growth, Full Stack.
Prices exclude VAT · Media spend is excluded · Software, platform, API and message costs are excluded · Creator and talent fees are excluded unless expressly scoped · Higher-volume or bespoke requirements are scoped before signing
Fit
Ideal for
✓Stores with repeatable support volume
✓Teams that need explicit approval rails
Not for
Teams seeking unbounded autonomous refunds
Businesses without current policies
FAQ
A free 30-minute working session identifies the constraint, fit and sensible first deployment. There is no obligation.
Agents operate inside explicit permissions, approval points and escalation rules. Financial, legal and reputational decisions remain under human control.
No. We commit to agreed delivery and operating standards, never a fabricated commercial outcome.